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Help - Contact Information and Return/Refund Policy
Contact Us Policies Privacy Policy Copyright Statement   Contact Information:
  • jcav@leopardladylounge.com for questions regarding orders, merchandise and for general information on our website.
  • webmaster for technical questions regarding the website
  • Mailing address:
    LeopardLadyLounge.com
    33 Vineyard Rd
    North Haven, CT 06473

Payment Information:
  • We Accept US Postal Money Orders.
  • We accept credit cards through PayPal.com. Please use jcav@leopardladylounge when sending payment directly.
Sorry, we no longer accept personal checks.
Our Return policy:
Please Note: Items marked "As is" may not be returned.
We try our hardest to list all measurements (check out out measurement info page, on how we measure), and any flaws or color variations. I can not stress enough how different vintage sizes are from today's sizes. Some can be off as much as two sizes! So we ask you to please pay close attention to the sizes and descriptions we provide.

Refund Policy:
IT IS COOL TO RETURN AN ITEM IF:
We are notified via email within 3 days after the receipt of merchandise. All returns must be received by us within 5 working days from when you received it. Anything mailed after the 5 day working time limit will not be accepted. Postmarks are checked. All returns must be shipped using the same shipping method as it was received. ALL RETURNED ITEMS MUST BE INSURED. UPS is automatically insured for the first 100.00. All Priority Mail MUST be insured by you the customer. The cost is 1.65 for the first 50.00. If you do not insure your return, and it gets lost, and we do not receive it, YOU WILL NOT GET YOUR REFUND. We do not give refunds until after the merchandise has been returned and inspected.
IT IS NOT COOL TO RETURN AN ITEM:
You will not receive a refund if: An item is returned beyond the return time, or if it has been worn. (excluding trying it on of course) OR An item that has been damaged by you. ( improper cleaning, or damaged when trying it on)
WHEN RETURNING AN ITEM, PLEASE NOTIFY US FIRST!
There is a 15% restocking fee for all merchandise returned.
We do NOT reimburse for postage paid or return postage.
If you paid by Paypal we will reimburse you back through Paypal for the PURCHASE price after the merchandise has been returned within time limit and inspected. (minus postage and restocking fee) We will not refund an account other than the actual account holder.
All returns must be in the exact condition as it was received,( PLEASE SEE OUR LOST OR DAMAGED ITEMS SECTION IF YOU NEED TO PUT IN A CLAIM).
We will inspect all returned merchandise. All returns must be in the original packaging. We can not accept returns on any hair accessories.
If you paid by US money order, you will be reimbursed by check for the purchase price.( minus postage and restocking fee) in a timely fashion after merchandise is returned and inspected.

LOST OR DAMAGED ITEMS:
We will provide all information and postal claim forms needed for YOU to put in a claim with UPS or the postal service. We do not file claims. It is the customer's responsibility to file the claim with the carrier. If it is a postal service claim, We will only sign a completed claim form and return it to you. We do not sign blank claim forms. They must be completed in full. Please also keep in mind that any Lost Package claims filed with the US postal service, may not be initiated until 30 days AFTER the original mailing date on package. (their rules) Damaged item claim forms can be put in right away at YOUR postal location, and you must keep all original packaging and present the claim form, the damaged item, and original packaging to your post office. It is the responsibility of UPS or the postal service to reimburse you for a lost or damaged item. Not ours. Sorry! If they lose it or ruin it, they have to pay!